Frequently asked
questions.

Simply browse our collection, select the item and variant you love, and click "Add to Cart." When you're ready, proceed to checkout and follow the steps to complete your purchase. You'll receive a confirmation email shortly after.

Orders can be modified or cancelled within 24 hours of being placed. After that window, your order may already be in processing or fulfillment. Please contact us at info@thomler.com as soon as possible and we'll do our best to help.

First, check your spam or junk folder. If it's not there, it's possible the email address entered at checkout had a typo. Reach out to us at info@thomler.com with your name and approximate order date and we'll look it up for you.

Yes, we'd love to work with you. For bulk or trade inquiries, please reach out directly at info@thomler.com with details about your project and we'll get back to you with options.

Most orders are delivered within 7–14 business days. Delivery times may vary depending on your location and product availability. You'll receive a tracking link as soon as your order ships.

Yes — we offer free shipping on all orders. No minimum required, no surprises at checkout.

Once your order ships, you'll receive an email with your tracking number and a direct link to follow your package in real time. If you haven't received a tracking email within 5 business days, feel free to contact us.

Currently we ship within the United States. We're actively working on expanding internationally — sign up for our newsletter to be the first to know when we launch in your country.

We're sorry to hear that. First, check around your front door, with neighbors, or your building's mailroom. If it still can't be located, contact us at info@thomler.com within 7 days of the reported delivery date and we'll investigate and make it right.

We offer a 30-day return window from the date of delivery. Items must be unused and in their original condition. Simply reach out to us at info@thomler.com and we'll guide you through the process.

Email us at info@thomler.com with your order number and reason for return. We'll respond within 24 hours with the next steps. Please do not send items back without contacting us first.

Once we've confirmed your return, refunds are typically processed within 5–7 business days back to your original payment method. You'll receive an email confirmation when the refund has been issued.

Yes, exchanges are possible within the 30-day window. Contact us at info@thomler.com with your order details and the variant you'd like instead, and we'll sort it out for you.

Every item in our collection is carefully curated for quality, design, and durability. We personally review each product before it's added to the store to make sure it meets our standards — and yours.

We do our best to display colors as accurately as possible, but slight variations can occur depending on your screen's brightness and color settings. If you're unsure about a color, feel free to reach out and we can provide additional details.

Yes, items that require assembly include instructions in the box. If you've misplaced yours or need additional help, contact us and we'll send the guide digitally.

Many of our bestsellers are restocked regularly. Contact us at info@thomler.com and we'll let you know the expected timeline for the item you're interested in.