Frequently Asked Questions

Shipping is free across the United States — on every order, with no minimum.

Orders placed today are dispatched the next business day. You'll receive a tracking link by email as soon as it's on the way.

Yes — the moment your order ships, we email you a tracking link so you can follow it every step of the way.

We currently ship within the United States. We're working on expanding to more countries soon.

All major cards (Visa, Mastercard, Amex), plus Apple Pay, Google Pay and Shop Pay.

Yes. Every order is protected with SSL-encrypted checkout, so your details stay private and safe.

You can change or cancel within 6 hours of placing your order. Just email info@thomler.com and we'll take care of it.

Yes — you'll receive a confirmation email right after checkout, and a second email with tracking once your order ships.

You can return your item within 30 days of delivery, in its original condition. Email us and we'll walk you through it.

Email info@thomler.com with your order number and reason for return, and we'll send you everything you need.

Once we receive your return, we process it and refund you within 5 business days.

Yes — reach out within 30 days and we'll help you swap your item for the right one.

We're sorry! Email info@thomler.com with your order number and a photo, and we'll make it right.

Yes. Every product is covered against manufacturing defects and comes with our money-back guarantee if it's not right for you.

Every product page lists full specifications, including dimensions in inches, so you can check the fit before you buy.

We work hard to show accurate photos, though slight variations can occur depending on your screen and lighting.

Email us anytime at info@thomler.com — we reply as fast as we can (usually within 24 hours). Support hours: Mon–Fri 9AM–6PM ET, Sat–Sun 9AM–4PM ET.

We're an online-only store, which lets us keep our range curated and our prices fair.

Absolutely — visit our Business Orders page or email us for a tailored quote with volume pricing.